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FAQ

ensuring the highest level of service is provided to all Symposium participants is a top priority of the McDonnell International Scholars Academy.

Below are the most frequently asked questions and answers regarding Symposium attendance. Please check this page regularly as questions and answers may be added to address additional inquiries.


Registration

Is there a fee to attend the Symposium?

There is no cost to attend the Symposium.

How do I register to attend the Symposium?

You have come to the right place!  Registration is now open! Click on the “Register Now” banner at the top of this page. Please note that registration will close on 16 September.  Registered attendees will still be able to access registrations beyond that date.

Can I register to attend onsite?

Onsite registration is strongly discouraged due to space limitations.  However, it may be permitted on a case-by-case basis.

Am I able to register a group?

Group registrations are not permitted.  Of course we hope that many from your institution or organization attend; however, each participant must register individually to allow for the most efficient and accurate processing of registration records.

Can my spouse or partner attend Symposium events?

Spouses or partners are welcome to attend.  Separate registration is required.  During the online registration process you will be prompted to register your guest if they will attend any Symposium sessions or events. Space is limited – guest registrations are subject to approval.

I am just beginning the registration process and I’m uncertain of which registration category and registration type I should select.

In order to help you identify what category and type best describe your role in this event please contact us to further discuss. We understand your urgency and will respond as soon as possible.

What should I do if I am unable to complete my registration after I have initiated it?

You may save your progress at any point during the registration process. Information will be retained for 7 days. To continue with the process, enter registration as if you were beginning for the first time. Input all initial personal information (name, email address, etc.) and click next. You will be asked if you would like to continue using the saved information. Choose this option.

My registration is pending. When will it be confirmed?

Due to the anticipated participation demand and space limitations, individual registration records will be in ‘pending’ status upon initial submission. Review and approval will occur on an on-going basis; an email confirmation will be sent upon registration approval or denial.

After I complete my registration how do I view it?  How do I make modifications such as adding my airline information, requesting a hotel, updating session selections?  How do I cancel my registration entirely?

After your registration is completed you will be provided with a confirmation number immediately and via email. It is important to retain this number to login to your registration. You may re-enter your registration via the link provided in your confirmation or directly from the registration site. Once you have accessed the site, links will be visible allowing you to modify or cancel your registration.

I am unable to locate my registration confirmation and do not have my confirmation number. How do I get another email with this information?

No problem. On the registration initiation page, click on “Already Registered?”. Enter your first and last name and email address. Then click on the “confirmation number” link. Your confirmation information will be sent to you via email.


VISA / LETTER OF INVITATION REQUESTS

I will require a letter of invitation to apply for an Australian visa.  How do I request this document?

Please visit the Visa page for more information.


Symposium Guest Services

How do I obtain assistance during the Symposium?

During the Symposium, Guest Services will be available at the primary venue and staff will be available at off-site venues to assist with inquiries.  Specific times will be posted here at a later time.

Symposium Staff at Guests Services are available to assist with:

  • Symposium check-in and distribution of materials
  • Schedule and agenda inquiries/changes, tours
  • Transportation inquiries
  • Name Badges
  • Symposium App
  • Special needs, dietary concerns

Is there Internet access at the Symposium venues?

There is complimentary Wi-Fi access in the primary Symposium venue.  Other venues may or may not provide Wi-Fi to visitors.


Attire

There are a number of different types events.  What attire is appropriate?

It is recommended that all Symposium events be attended in business attire.  Business casual attire is acceptable for tours and workshops.


Accommodations & Transportation

I need to book a room and request transportation upon arrival and departure from Brisbane Airport. What should I do?

Details regarding requesting and booking accommodations and obtaining ground transportation information can be found on the Accommodations and Transportation pages on this website. If transportation is required, you will be asked to enter your flight information during the registration process.

Hotel reservations may be requested during the Symposium registration process.  It is not necessary to contact the hotels directly to make reservations. Participants are required to select the hotel location and room type preference, provide dates of stay, and credit card information to hold the reservation. No advance charges are applied.

Upon finalization of your reservation by the McDonnell International Scholars Academy, confirmation numbers will be added to individual registration records within 7-10 business days and confirmation will be sent via email.

Credit card information will be required upon check-in; settlement of any payment due must occur at check-out.  Room availability and/or special rates will be available until the depletion of the room block. For this reason, it is highly recommended that reservations be made well in advance.  The cancellation policies apply once reservations are confirmed.

Cancellations must be received at least 72 hours prior to scheduled arrival or one night room and tax charges will be assessed to the credit card provided upon request for accommodations.

Hotel rates, information, booking and cancellation policies are subject to change.  Room reservations needed for dates not included in room blocks must be made directly with the hotel.

What do I do if I need to change details about my reservation or cancel after it has been confirmed?

To modify or cancel hotel requests, the registration confirmation number is required upon re-accessing the registration system. Modifications to hotel accommodations must be done via registration and are then transmitted to hotels for updating.

Who should I contact if I have any questions or concerns about the hotels? 

The McDonnell International Scholars Academy is happy to address any questions or concerns visiting guests may have about either selected hotel; however, if the inquiry requires consultation with hotel staff, the guest may be advised to contact the hotel directly.

I do not plan to stay at one of the designated Symposium hotels. What services are available to me?

If you do not plan to stay at one of the select hotels, we will unfortunately not be able to provide airport transportation (unless you are departing from a Symposium venue), or local ground transportation to/from your hotel.  You are welcome to utilize shuttles that drop-off or pick-up at the Symposium hotels or venues.


Brisbane Weather

What kind of weather should I plan for?

September in Brisbane is generally mild and pleasant with an average high temperature of 23 degrees (Celsius). Sunshine is typical, with a low chance of rain.  For more information go to www.weather.com.


Symposium App – Optimize Your Experience

Is there a mobile app for the Symposium?

Yes! We are excited to provide a mobile app available on the App Store and Google Play in the coming months.  Within the app, Symposium participants will be able to view the program, personal registration and agenda, connect to social media, take notes, view local information, network with other participants, receive push notifications with Symposium updates and announcements from our staff, and much more.


Special Needs

Is there disabled access to all Symposium venues?

Yes, all Symposium venues are accessible.

How do I notify staff about my particular needs?

During the registration process, there is a section provided in which you may give information about the assistance you will require.  If need be, staff will follow-up with you to further discuss your situation to ensure we are doing all we can to provide the services you require.

Is the transportation provided equipped to handle a wheelchair or similar equipment?

If need be, transportation equipped to accommodate wheelchairs or other mobility assistance equipment can be provided.  If this is a requirement, be sure to include this information in your registration record.


General Inquiries – Pre-Symposium

I have questions/concerns that are not addressed in this FAQ section or elsewhere on the website.  Who should I contact?

If at any time general questions arise that require attention, please contact the McDonnell International Scholars Academy via email or phone at 1-314-935-6779.